Business

How to Say No to Clients (Without Losing Them)

Boundary-setting is a superpower. Here's exactly how to phrase the pushback.

2ndhand Editorial · · 5 min read
How to Say No to Clients (Without Losing Them)
Someone once told me... 'Every time you say yes to something you hate, you say no to something you love.'

The Fix

Use the 'Yes, if...' framework. 'Yes, we can add that feature, if we push the deadline back by two weeks.'

What to avoid

Don't over-explain your reasons. Just state the constraints.

Pass it on: Boundaries are the foundation of good business.